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LIB-SEC-006 — What is your incident response process?

Last reviewed Sep 16, 2025 (11 months ago). Reuse count: 17.

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Answer

Canonical answer maintained by the knowledge admin. Used by AI drafting to seed RFP draft v1.

A documented incident response runbook with severity tiers SEV-1 through SEV-4. SEV-1 customer-impacting incidents trigger paging the on-call within 5 minutes; customers receive status-page updates within 30 minutes and a written post-mortem within 5 business days.

Metadata

Category: Security
Status: Approved
Freshness: Aging
Freshness policy: 12 months
Last reviewed: Sep 16, 2025
Author: Rachel Murphy
Reuse count: 17
Times drafted from: 1

Used by drafts (1)

RFP questions that drafted from this library entry.

Q-2031-S06What is your incident response process?

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