LIB-TEC-003 — What is your published uptime SLA?

99.95% monthly uptime for Business tier, 99.99% for Enterprise tier. SLA credits scale with severity and duration; the credit issuance process is fully automated and visible on your billing portal.

Category

Technical

Status

Approved

Freshness

Aging

Freshness policy

12 months

Last reviewed

Feb 16, 2026

Author

Rachel Murphy

Reuse count

4

Times drafted from

1