VOL IV · Nº 207FRIDAY · MAY 15 · 20261 FLAG OPEN
The RFPRoom Quarterly
Pinegate Software · published by uStack
· RFPs· Questions· Library· Reviewers· AuditActing as · Nina Vega
RFP-2031 · Pricing

Q-2031-P06 — What is included in support pricing?

Status Approved. Reviewer: Elena Vasquez.

← Back to RFP-2031
Approved answer
Approved by Elena Vasquez on May 14, 2026 5:56 PM.

Standard business-hours email support is included on all tiers. Premium 24/7 with named contacts and 1-hour SEV-1 response is included on Enterprise; available as an add-on on Business.

Question metadata
Category: Pricing
Status: Approved
Drafts: 1
Reviews: 1
Draft history (1)
Every authored version, source library link, and the snippet citations attached.
  • v1Approvedmatched LIB-PRI-015May 16, 2026 5:56 PM

    Standard business-hours email support is included on all tiers. Premium 24/7 with named contacts and 1-hour SEV-1 response is included on Enterprise; available as an add-on on Business.

    Rationale: AI-matched against LIB-PRI-015; reviewed verbatim.

Reviewer decisions (1)
Sign-offs and rationale per reviewer.
  • Elena Vasquezsolutions_engineerApprovedMay 13, 2026 5:56 PM

    Verified against trust portal documentation; no changes.

Acting as Nina Vega · VP salesswitch role →