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The RFPRoom Quarterly
Pinegate Software · published by uStack
· RFPs· Questions· Library· Reviewers· AuditActing as · Nina Vega
RFP-2031 · Security

Q-2031-S06 — What is your incident response process?

Status Approved. Reviewer: Diego Ortega.

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Approved answer
Approved by Diego Ortega on May 14, 2026 5:56 PM.

A documented incident response runbook with severity tiers SEV-1 through SEV-4. SEV-1 customer-impacting incidents trigger paging the on-call within 5 minutes; customers receive status-page updates within 30 minutes and a written post-mortem within 5 business days.

Question metadata
Category: Security
Status: Approved
Drafts: 1
Reviews: 1
Draft history (1)
Every authored version, source library link, and the snippet citations attached.
  • v1Approvedmatched LIB-SEC-006May 16, 2026 5:56 PM

    A documented incident response runbook with severity tiers SEV-1 through SEV-4. SEV-1 customer-impacting incidents trigger paging the on-call within 5 minutes; customers receive status-page updates within 30 minutes and a written post-mortem within 5 business days.

    Rationale: AI-matched against LIB-SEC-006; reviewed verbatim.

Reviewer decisions (1)
Sign-offs and rationale per reviewer.
  • Diego Ortegasecurity_reviewerApprovedMay 13, 2026 5:56 PM

    Verified against trust portal documentation; no changes.

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