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The RFPRoom Quarterly
Pinegate Software · published by uStack
· RFPs· Questions· Library· Reviewers· AuditActing as · Nina Vega
RFP-2031 · Technical

Q-2031-T03 — What is your published uptime SLA?

Status Approved. Reviewer: Elena Vasquez.

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Approved answer
Approved by Elena Vasquez on May 14, 2026 5:56 PM.

99.95% monthly uptime for Business tier, 99.99% for Enterprise tier. SLA credits scale with severity and duration; the credit issuance process is fully automated and visible on your billing portal.

Question metadata
Category: Technical
Status: Approved
Drafts: 1
Reviews: 1
Draft history (1)
Every authored version, source library link, and the snippet citations attached.
  • v1Approvedmatched LIB-TEC-003May 16, 2026 5:56 PM

    99.95% monthly uptime for Business tier, 99.99% for Enterprise tier. SLA credits scale with severity and duration; the credit issuance process is fully automated and visible on your billing portal.

    Rationale: AI-matched against LIB-TEC-003; reviewed verbatim.

Reviewer decisions (1)
Sign-offs and rationale per reviewer.
  • Elena Vasquezsolutions_engineerApprovedMay 13, 2026 5:56 PM

    Verified against trust portal documentation; no changes.

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